{"id":7421,"date":"2019-05-23T10:12:23","date_gmt":"2019-05-23T09:12:23","guid":{"rendered":"http:\/\/dev.vinolin.hu\/?page_id=7421\/"},"modified":"2025-08-04T10:43:31","modified_gmt":"2025-08-04T08:43:31","slug":"rules","status":"publish","type":"page","link":"https:\/\/mokos.hu\/en\/uzlet\/szabalyzatok\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>If you wish to become a Customer or an active user of our Webshop, participate in our Events, use our Accommodation Service or become a member of the Mokos Wine Club, please read our General Terms and Conditions (hereinafter: GTC) carefully and only use our services if you agree with all the points of the GTC and consider them binding on you.<\/p>\n<p>For any questions regarding the operation of the Webshop, ordering, booking and delivery, please contact the\u00a0<a href=\"https:\/\/mokos.hu\/en\/contact\/\">the contact details provided<\/a>\u00a0we are at your disposal! The Seller's primary electronic and telephone contact information can be found in the Owner\/Seller Information. The Buyer can use this electronic contact information as the primary means of making a declaration, communicating his right of withdrawal, registering his data and obtaining information on the technical possibilities for correcting data entry errors.<\/p>\n<p><strong>The essential characteristics of the contract can be defined as follows:<\/strong><\/p>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Description of operator\/loader data<\/li>\n<li>Concepts<\/li>\n<li>Contract<\/li>\n<li>Description of the range of products and services available for purchase<\/li>\n<li>Booking, reservation information<\/li>\n<li>Information on processing orders and reservations<\/li>\n<li>Information and information about product pick-up, delivery and services<\/li>\n<li>Information on payment of the purchase price of a product or service<\/li>\n<li>Description of the right of withdrawal, information on how to exercise the right of withdrawal<\/li>\n<li>Complaints handling<\/li>\n<li>Quality Assurance and Guarantee<\/li>\n<li>Copyrights<\/li>\n<li>Relevant legislation<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Operator\/ Vendor details<\/strong><\/h4>\n<p>Company name: K\u00d6RPINCE Wine, Trade and Service Limited Liability Company<br \/>Registered office: 7771 Palkonya, Hegyalja utca 1.<br \/>Tax number: 14348826-2-02<\/p>\n<p><span style=\"color: #ff0000;\"><strong>BANKSZ\u00c1MLASZ\u00c1MUNK MEGV\u00c1LTOZOTT!<\/strong><\/span><br \/><span style=\"color: #ff0000;\"><strong>Banksz\u00e1mlasz\u00e1m: Oberbank 1840 0010 1000 0513 1039 1657<\/strong><\/span><br \/><span style=\"color: #ff0000;\"><strong>IBAN: HU95 1840 0010 1000 0513 1039 1657<\/strong><\/span><br \/><span style=\"color: #ff0000;\"><strong>SWIFT k\u00f3d: OBKLHUHB<\/strong><\/span><\/p>\n<p>C\u00e9gjegyz\u00e9k sz\u00e1m: Cg.02-09-072650<br \/>Registering Company Court: Baranya County Company Court,<br \/>Registering authority: \u00dajpetrei K\u00f6z\u00f6s \u00d6nkorm\u00e1nyzati Hivatal,<br \/>Contact person: Bal\u00e1zs Mokos<br \/><strong><em>Electronic contact:\u00a0<\/em><\/strong><a href=\"mailto:%20%3Cscript%20language='JavaScript'%20type='text\/javascript'%3E%20%3C!--%20var%20prefix%20=%20'mailto:';%20var%20suffix%20=%20'';%20var%20attribs%20=%20'';%20var%20path%20=%20'hr'%20+%20'ef'%20+%20'=';%20var%20addy97158%20=%20'info'%20+%20'@';%20addy97158%20=%20addy97158%20+%20'mokos'%20+%20'.'%20+%20'hu';%20document.write(%20'%3Ca%20'%20+%20path%20+%20'\\''%20+%20prefix%20+%20addy97158%20+%20suffix%20+%20'\\''%20+%20attribs%20+%20'%3E'%20);%20document.write(%20addy97158%20);%20document.write(%20'%3C\\\/a%3E'%20);%20\/\/--%3E%20%3C\/script%3E%3Cscript%20language='JavaScript'%20type='text\/javascript'%3E%20%3C!--%20document.write(%20'%3Cspan%20style=\\'display:%20none;\\'%3E'%20);%20\/\/--%3E%20%3C\/script%3EEzt%20a%20c%C3%ADmet%20a%20spamrobotok%20ellen%20v%C3%A9dj%C3%BCk.%20Enged%C3%A9lyezze%20a%20Javascript%20haszn%C3%A1lat%C3%A1t,%20hogy%20megtekinthesse.%20%3Cscript%20language='JavaScript'%20type='text\/javascript'%3E%20%3C!--%20document.write(%20'%3C\/'%20);%20document.write(%20'span%3E'%20);%20\/\/--%3E%20%3C\/script%3E\"><strong><em>\u00a0<\/em><\/strong><\/a><a href=\"mailto:info@mokos.hu\"><strong><em>info@mokos.hu<\/em><\/strong><\/a><strong><em><br \/>Contact by phone: +36(72)200-201\u00a0<\/em><\/strong><\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Data on the hosting provider<\/strong><\/h4>\n<p>Company name: T\u00e1rhely.Eu Szolg\u00e1ltat\u00f3 Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g<br \/>Tax number: 14571332-2-42<br \/>Headquarters: 1144 Budapest, Orm\u00e1ns\u00e1g utca 4. X. em. 241.<br \/><strong><em>Electronic contact:\u00a0<\/em><\/strong><a href=\"mailto:%20%3Cscript%20language='JavaScript'%20type='text\/javascript'%3E%20%3C!--%20var%20prefix%20=%20'mailto:';%20var%20suffix%20=%20'';%20var%20attribs%20=%20'';%20var%20path%20=%20'hr'%20+%20'ef'%20+%20'=';%20var%20addy97158%20=%20'info'%20+%20'@';%20addy97158%20=%20addy97158%20+%20'mokos'%20+%20'.'%20+%20'hu';%20document.write(%20'%3Ca%20'%20+%20path%20+%20'\\''%20+%20prefix%20+%20addy97158%20+%20suffix%20+%20'\\''%20+%20attribs%20+%20'%3E'%20);%20document.write(%20addy97158%20);%20document.write(%20'%3C\\\/a%3E'%20);%20\/\/--%3E%20%3C\/script%3E%3Cscript%20language='JavaScript'%20type='text\/javascript'%3E%20%3C!--%20document.write(%20'%3Cspan%20style=\\'display:%20none;\\'%3E'%20);%20\/\/--%3E%20%3C\/script%3EEzt%20a%20c%C3%ADmet%20a%20spamrobotok%20ellen%20v%C3%A9dj%C3%BCk.%20Enged%C3%A9lyezze%20a%20Javascript%20haszn%C3%A1lat%C3%A1t,%20hogy%20megtekinthesse.%20%3Cscript%20language='JavaScript'%20type='text\/javascript'%3E%20%3C!--%20document.write(%20'%3C\/'%20);%20document.write(%20'span%3E'%20);%20\/\/--%3E%20%3C\/script%3E\"><strong><em>\u00a0<\/em><\/strong><\/a>support@tarhely.eu<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Concepts<\/strong><\/h4>\n<p><em><u>Price:<\/u><\/em> movable property, including goods put up in containers, bottles or other containers in limited quantities or of limited capacity<\/p>\n<p><em><u>Parties:<\/u><\/em> Seller and Buyer together<\/p>\n<p><em><u>Consumers:<\/u><\/em> a natural person acting outside the scope of his or her profession, self-employment or business activity<\/p>\n<p><em><u>Consumer contract:<\/u><\/em> a contract where one of the parties is a consumer<\/p>\n<p><em><u>Website\/Webshop:<\/u><\/em> this website, which is used to conclude the contract<\/p>\n<p><em><u>Contract:<\/u><\/em> Sales contract between Seller and Buyer using the Website and electronic mail<\/p>\n<p><em><u>Product:<\/u><\/em> the goods or services offered for sale on the Website<\/p>\n<p><em><u>Business:<\/u><\/em> a person acting in the course of his or her profession, self-employed occupation or business<\/p>\n<p><em><u>Buyer:<\/u><\/em> the person who enters into a contract with the person making a purchase offer via the Website<\/p>\n<p><em><u>Purchase price:<\/u><\/em> the consideration payable for the goods.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Contract<\/strong><\/h4>\n<p>The content of the sales contract to be concluded between the Parties is set out in these General Terms and Conditions (GTC). This contract sets out the rights and obligations of the Seller and the Buyer and regulates the content of the resulting contract. The contract of sale concluded between the Seller and the Buyer shall not be registered and shall be concluded only in electronic form, as provided for in these GTC. The contract is not retrievable subsequently and does not refer to a code of conduct. The contract shall be concluded on the day of the order, reservation or purchase and shall be terminated in compliance with the time limits laid down by law. The Customer must read the provisions of the GTC before finalising his order.<\/p>\n<p>Contract language: Hungarian<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Description of the range of products and services available for purchase<\/strong><\/h4>\n<p>In the webshop you can buy wines, fruit wines, brandies and other complementary products, vouchers and tickets for our events. Our products and services are typically those produced by Mokos Family Winery from our own grapes and fruit or from events and services organised by us. You can find more descriptions and information about our products and services on the product pages, next to the product and next to the events and services. The prices shown for products and services include VAT at the statutory rate (currently 27%*), but do not always include delivery charges. There is no extra packaging charge!<\/p>\n<p>We make every effort to ensure that our database contains the current, valid prices at all times, but we cannot accept responsibility for any errors. In case of incorrect price indication, the Seller offers the possibility to buy the product at the real price, in the knowledge of which the Buyer can decide whether to order the product at the real price or to cancel the order without any adverse legal consequences.<br \/>Please let us know if you see unrealistically low or high prices on our website.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Booking, reservation information<\/strong><\/h4>\n<p>Registration is not required to browse the Webshop, view text content or Products. However, the Buyer must register in the system before ordering any Product. When registering, the following data must be provided: name, user name, password, the desired delivery address, e-mail address and telephone number. The provision of these data is a prerequisite for the completion of the order and the conclusion of the contract. Tickets for our events can also be purchased via our Webshop.<\/p>\n<p>We can only provide a service (e.g. wine tasting, team building, wine dinner, wedding) if there is a written agreement to order and accept it, which includes the name, (billing) details, e-mail address, telephone number of the Customer and the exact details and conditions of the service requested, as well as the Seller's details.<\/p>\n<p>You can view, change and delete your registered data at any time after logging in to the site, under Account details, or you can request this by\u00a0<a href=\"https:\/\/mokos.hu\/en\/contact\/\">the contact details provided<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Processing orders, reservations<\/strong><\/h4>\n<p>Orders and reservations are processed on working days from 10 am to 4 pm.<br \/>It is possible to place orders and bookings outside the times indicated for processing orders and bookings, however, if this is after working hours, they will only be processed the following day.<\/p>\n<p>For clarification, special requests and possible problems, please contact\u00a0<a href=\"https:\/\/mokos.hu\/en\/contact\/\">contact details provided<\/a>\u00a0one of the following. If you feel you have ideas on how to make our shop more user-friendly, we welcome your comments.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Information and information about product pick-up, delivery and services<\/strong><\/h4>\n<p><em>You can choose from the following delivery methods when finalising your order:<\/em><\/p>\n<p><strong>1, Home delivery<\/strong><\/p>\n<p>Megrendelt \u00c1rut Magyarorsz\u00e1g eg\u00e9sz ter\u00fclet\u00e9n h\u00e1zhoz sz\u00e1ll\u00edtjuk. A h\u00e1zhoz sz\u00e1ll\u00edt\u00e1s d\u00edja brutt\u00f3\u00a0 24 999 Ft rendel\u00e9si \u00f6sszegig brutt\u00f3 2990 Ft, brutt\u00f3 25 000 Ft rendel\u00e9si \u00f6sszegt\u0151l a sz\u00e1ll\u00edt\u00e1si k\u00f6lts\u00e9get \u00e1tv\u00e1llaljuk. A MPL PostaPontra t\u00f6rt\u00e9n\u0151 sz\u00e1ll\u00edt\u00e1s d\u00edja brutt\u00f3\u00a0 24 999 Ft rendel\u00e9si \u00f6sszegig brutt\u00f3 1990 Ft, brutt\u00f3 25 000 Ft rendel\u00e9si \u00f6sszegt\u0151l a sz\u00e1ll\u00edt\u00e1si k\u00f6lts\u00e9get \u00e1tv\u00e1llaljuk. A h\u00e1zhozsz\u00e1ll\u00edt\u00e1st postai csomagk\u00fcld\u00e9s ig\u00e9nybev\u00e9tel\u00e9vel tudjuk teljes\u00edteni munkanapokon 08.00 \u00e9s 17.00 k\u00f6z\u00f6tt. Csomagsz\u00e1ll\u00edt\u00f3 partner\u00fcnk az <a href=\"https:\/\/gls-group.eu\/HU\/hu\/home\">GLS courier service<\/a> and the<a href=\"https:\/\/www.posta.hu\/\" target=\"_blank\" rel=\"noopener\"> Magyar Posta Zrt.<\/a>. A sz\u00e1ml\u00e1t a csomag tartalmazza. K\u00e9rj\u00fck a csomagot k\u00e9zbes\u00edt\u00e9skor a fut\u00e1r el\u0151tt sz\u00edveskedj\u00e9k megvizsg\u00e1lni \u00e9s esetlegesen a term\u00e9keken \u00e9szlelt s\u00e9r\u00fcl\u00e9s eset\u00e9n k\u00e9rje jegyz\u0151k\u00f6nyv felv\u00e9tel\u00e9t \u00e9s ne vegye \u00e1t a csomagot. Ut\u00f3lagos, jegyz\u0151k\u00f6nyv n\u00e9lk\u00fcli reklam\u00e1ci\u00f3t nem \u00e1ll m\u00f3dunkban elfogadni a csomag \u00e9ps\u00e9g\u00e9re vonatkoz\u00f3an!\u00a0\u00a0A csomagok k\u00e9zbes\u00edt\u00e9se munkanapokon t\u00f6rt\u00e9nik 8-17 \u00f3ra k\u00f6z\u00f6tti id\u0151szakban. Amennyiben ebben id\u0151szakban nem tart\u00f3zkodik otthon, sz\u00e1ll\u00edt\u00e1si c\u00edmk\u00e9nt c\u00e9lszer\u0171 (amennyiben van r\u00e1 lehet\u0151s\u00e9ge) munkahelyi c\u00edmet megadni. A fut\u00e1rszolg\u00e1lat k\u00e9tszeri k\u00e9zbes\u00edt\u00e9st k\u00eds\u00e9rel meg, az els\u0151 sikertelen kisz\u00e1ll\u00edt\u00e1st k\u00f6vet\u0151en maximum k\u00e9tszer k\u00eds\u00e9rli meg telefonon felvenni a Vev\u0151vel a kapcsolatot, hogy az \u00c1rut alkalmas id\u0151pontban sz\u00e1ll\u00edtsa. Ha nem j\u00e1r sikerrel, az \u00c1rut visszasz\u00e1ll\u00edtja. Az \u00e1t nem vett csomagok fut\u00e1rszolg\u00e1lat \u00e1ltal felsz\u00e1m\u00edtott sz\u00e1ll\u00edt\u00e1si k\u00f6lts\u00e9g\u00e9t (mely az oldalon felt\u00fcntetett sz\u00e1ll\u00edt\u00e1si d\u00edjainkat is meghaladhatja) a Vev\u0151re terhelj\u00fck!<\/p>\n<p>If your parcel <a href=\"https:\/\/www.posta.hu\/postapont\" target=\"_blank\" rel=\"noopener\">MPL Postapontra<\/a> please indicate the name and address of the selected MPL PostaPoint in the comment box at the end of the purchase. About PostaPoints<a href=\"https:\/\/www.posta.hu\/szolgaltatasok\/szolgaltataskereso?selectedPostTypes=postapoint%3E\" target=\"_blank\" rel=\"noopener\"> HERE<\/a> to find out more.<\/p>\n<p><strong>2, Personal receipt<\/strong><\/p>\n<p>You can pick up your order in person at our Winery (Address: 7771 Palkonya, Hegyalja utca 1.) during its opening hours. No delivery costs will be charged for personal pick-up. If the ordered product is in our shop, we will send you a confirmation within two working days and you can pick up your order immediately. In case of urgency, you can call us to enquire about stocks.<\/p>\n<p>We can only provide a service (e.g. wine tasting, team building, wine dinner, wedding) if it has been agreed in writing and accepted.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Information on payment of the purchase price of a product or service<\/strong><\/h4>\n<p>When finalising your order or reservation, you can choose from the following payment methods:<\/p>\n<p><strong>1, Payment on delivery<\/strong><\/p>\n<p>In this case, the price must be paid in cash to the courier (or, in the case of personal collection, to the staff at the collection point) at the time of collection. Only order the products you want if you are able to pay the courier at the time of collection. Unpaid parcel may be considered as a failed delivery and the delivery fee charged by the courier service may be charged to the Customer.<\/p>\n<p><strong>If you choose the cash on delivery payment method, a gross fee of HUF 990 will be charged in all cases.\u00a0<\/strong><\/p>\n<p><strong>2, Payment in advance by bank transfer<\/strong><\/p>\n<p>Az \u00e1tutal\u00e1s d\u00edjmentes, azonban az \u00e1tutal\u00e1s\u00e9rt saj\u00e1t bankja d\u00edjat sz\u00e1m\u00edthat fel. Az \u00e1tutal\u00e1s praktikus megold\u00e1s, ha a rendel\u00e9st a szomsz\u00e9d, vagy munkahelyen az \u00d6n koll\u00e9g\u00e1ja, vagy a recepci\u00f3s veszi \u00e1t. Ebben az esetben a rendel\u00e9s \u00f6sszeg\u00e9t az Elad\u00f3: <span style=\"color: #ff0000;\"><strong>K\u00f6rpince Kft Oberbankn\u00e1l vezetett (BANKSZ\u00c1MLASZ\u00c1MUNK MEGV\u00c1LTOZOTT!\u00daJ SZ\u00c1MLASZ\u00c1M:) 1840 0010 1000 0513 1039 1657 sz\u00e1m\u00fa sz\u00e1mlasz\u00e1mra<\/strong><\/span>\u00a0k\u00e9rj\u00fck \u00e1tutalni. K\u00e9rj\u00fck, a k\u00f6zlem\u00e9ny rovatban t\u00fcntesse fel a megrendel\u00e9s azonos\u00edt\u00f3 sz\u00e1m\u00e1t. E fizet\u00e9si m\u00f3d v\u00e1laszt\u00e1sa eset\u00e9n, a megrendel\u00e9st az \u00e1tutal\u00e1s be\u00e9rkez\u00e9se ut\u00e1n k\u00fcldj\u00fck el.<\/p>\n<p><strong>3, Personal receipt<\/strong><\/p>\n<p>You can pick up your order in person at our Winery (Address: 7771 Palkonya, Hegyalja utca 1.) during its opening hours. You can pay in cash, by credit card or SZ\u00c9P card (if the payment of the given product or service is possible by SZ\u00c9P card in accordance with the legal regulations).<\/p>\n<p>The method of payment of the fees for services (e.g. wine tasting, team building, wine dinner, wedding) is subject to a written agreement between the Buyer and the Seller.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Right, method and consequences of withdrawal from the purchase<\/strong><\/h4>\n<p>The Customer has the right to withdraw from the purchase after the order has been placed, but before delivery. This can be done in writing in the first instance to the e-mail address given in the Customer\/Seller details, using the model withdrawal\/cancellation form, the <a href=\"https:\/\/mokos.hu\/wp-content\/uploads\/2022\/02\/elallasi_nyilatkozat_mokos_pinceszet.pdf\">can be downloaded from the following link<\/a>. In this case, the buyer is not liable for any costs.<\/p>\n<p>If you wish to withdraw from the purchase after taking delivery of the Goods, you may do so in the following way: the Buyer may withdraw from the contract within 14 working days without giving any reason. The Buyer may exercise his right of withdrawal from the day on which he takes delivery of the Goods. The right of withdrawal applies to all unopened products. The right of withdrawal does not apply to products damaged after receipt. You can give notice of your right of withdrawal in writing in the first instance to the e-mail address given in the Customer\/Seller details, using the model withdrawal\/cancellation form, the<a href=\"https:\/\/mokos.hu\/wp-content\/uploads\/2022\/02\/elallasi_nyilatkozat_mokos_pinceszet.pdf\"> can be downloaded from the following link<\/a>. When returning the goods in person, we will refund the goods in the same way as the payment method in the first instance.  If you return the goods by post or courier, we will refund the goods within 5 working days of receipt of the goods (but no later than 14 days after cancellation), in the first instance by the same method of payment. In the event of cancellation, the Buyer must return the goods without delay, but no later than 14 days after notification of cancellation. The return and delivery costs of the products shall be borne by the Buyer.<\/p>\n<p>If the product is found to be damaged after opening in the presence of the courier, and the damage occurred before the goods were received, the product can be replaced within 14 days. In this case, you can prove the damage by a report taken by the courier. If you cancel your order within 14 days before or after the delivery of the product and you have paid the price of the wines in advance by bank transfer, the purchase price will be refunded to the Buyer's bank account. If the Customer has not received the order confirmation by the date of receipt of the product, he\/she may exercise his\/her right of withdrawal until eight working days after receipt of the order confirmation, but not later than 30 days after the date of receipt of the product.<\/p>\n<p>In the case of the provision of services, if the Buyer exercises his right of termination after the start of the performance, he shall reimburse the Seller for the reasonable costs incurred in the performance of the services.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Additional costs<\/strong><\/p>\n<p>If the Buyer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the indicated standard transport rates.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Right of retention<\/strong><\/p>\n<p>The Seller may withhold the amount due to the Buyer until the Buyer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept or take delivery of consignments sent by post.<\/p>\n<p>If the Seller fails to fulfil its contractual obligations because the product specified in the contract is not available or it is unable to provide the service ordered, it shall inform the Buyer immediately and refund the amount paid by the Buyer without delay, but within 14 days at the latest. The Seller shall not be liable for any damages resulting from the non-fulfilment of orders and the Buyer shall not be entitled to claim any such damages.<\/p>\n<p>The Seller shall not be liable for any delay due to the incorrect and\/or inaccurate bank account number or postal address provided by the Buyer. The Buyer shall not be entitled to exercise his right of withdrawal if he purchases goods which are personal to the Buyer or which have been produced, engraved or labelled on the instructions or at the express request of the Buyer. The Seller shall also inform the Buyer in writing of the conditions and possibilities of withdrawal.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Complaints handling<\/strong><\/p>\n<p>For questions about the operation of the online shop, ordering, booking and delivery, please contact the\u00a0<a href=\"https:\/\/mokos.hu\/en\/contact\/\">the contact details provided<\/a>\u00a0we are at your disposal! The Seller's primary electronic and telephone contact information can be found in the Owner\/Seller Information. The Buyer's primary means of complaint is through these electronic contact details.<\/p>\n<p>A Vev\u0151 sz\u00f3ban \u00e9s \u00edr\u00e1sban is k\u00f6z\u00f6lheti az Elad\u00f3val a panasz\u00e1t, amely az Elad\u00f3 tev\u00e9kenys\u00e9g\u00e9re vonatkozhat. A sz\u00f3beli panaszt az Elad\u00f3 k\u00f6teles megvizsg\u00e1lni, \u00e9s sz\u00fcks\u00e9g szerint azonnal orvosolni. Ha a Vev\u0151 a panasz kezel\u00e9s\u00e9vel nem \u00e9rt egyet, vagy a panasz azonnali kivizsg\u00e1l\u00e1sa nem lehets\u00e9ges, az Elad\u00f3 a panaszr\u00f3l \u00e9s az azzal kapcsolatos \u00e1ll\u00e1spontj\u00e1r\u00f3l k\u00f6teles jegyz\u0151k\u00f6nyvet felvenni, \u00e9s annak egy m\u00e1solati p\u00e9ld\u00e1ny\u00e1t szem\u00e9lyesen vagy elektronikusan \u00e1tadni a Vev\u0151nek. Telefonon, \u00edr\u00e1sban vagy egy\u00e9b elektronikus szolg\u00e1ltat\u00e1s felhaszn\u00e1l\u00e1s\u00e1val k\u00f6z\u00f6lt panasz eset\u00e9n az Elad\u00f3 a Vev\u0151nek legk\u00e9s\u0151bb 30 napon bel\u00fcl \u2013 az \u00edr\u00e1sbeli panaszra adott v\u00e1laszra vonatkoz\u00f3 el\u0151\u00edr\u00e1soknak megfelel\u0151en \u2013 az \u00e9rdemi v\u00e1lasszal egyidej\u0171leg megk\u00fcldi a panaszkivizsg\u00e1l\u00e1s jegyz\u0151k\u00f6nyv\u00e9t, melyet egyedi azonos\u00edt\u00f3 sz\u00e1mmal l\u00e1t el. A panaszt elutas\u00edt\u00f3 \u00e1ll\u00e1spontj\u00e1t az Elad\u00f3 indokolni k\u00f6teles.<\/p>\n<p>The record of the complaint must include the following:<br \/>\u2013 a Vev\u0151 neve, lakc\u00edme,<br \/>\u2013 a panasz el\u0151terjeszt\u00e9s\u00e9nek helye, ideje, m\u00f3dja,<br \/>\u2013 a Vev\u0151 panasz\u00e1nak r\u00e9szletes le\u00edr\u00e1sa, a Vev\u0151 \u00e1ltal bemutatott iratok, dokumentumok \u00e9s egy\u00e9b bizony\u00edt\u00e9kok jegyz\u00e9ke,<br \/>\u2013 az Elad\u00f3 nyilatkozata a Vev\u0151 panasz\u00e1val kapcsolatos \u00e1ll\u00e1spontj\u00e1r\u00f3l, amennyiben a panasz azonnali kivizsg\u00e1l\u00e1sa lehets\u00e9ges,<br \/>\u2013 a jegyz\u0151k\u00f6nyvet felvev\u0151 szem\u00e9ly \u00e9s \u2013 telefonon vagy egy\u00e9b elektronikus h\u00edrk\u00f6zl\u00e9si szolg\u00e1ltat\u00e1s felhaszn\u00e1l\u00e1s\u00e1val k\u00f6z\u00f6lt sz\u00f3beli panasz kiv\u00e9tel\u00e9vel \u2013 a Vev\u0151 al\u00e1\u00edr\u00e1sa,<br \/>\u2013 a jegyz\u0151k\u00f6nyv felv\u00e9tel\u00e9nek helye, ideje<\/p>\n<p>The Seller must keep the record of the complaint and a copy of the reply for three years and present it to the inspection authorities at their request.<\/p>\n<p>A panasz elutas\u00edt\u00e1sa eset\u00e9n az Elad\u00f3 k\u00f6teles a Vev\u0151t \u00edr\u00e1sban t\u00e1j\u00e9koztatni arr\u00f3l, hogy panasz\u00e1val \u2013 annak jellege szerint \u2013 mely hat\u00f3s\u00e1g vagy b\u00e9k\u00e9ltet\u0151 test\u00fclet elj\u00e1r\u00e1s\u00e1t kezdem\u00e9nyezheti. A t\u00e1j\u00e9koztat\u00e1snak tartalmaznia kell tov\u00e1bb\u00e1 az illet\u00e9kes hat\u00f3s\u00e1g, illetve a Vev\u0151 lak\u00f3helye vagy tart\u00f3zkod\u00e1si helye szerinti b\u00e9k\u00e9ltet\u0151 test\u00fclet sz\u00e9khely\u00e9t, telefonos \u00e9s internetes el\u00e9rhet\u0151s\u00e9g\u00e9t, valamint levelez\u00e9si c\u00edm\u00e9t. A t\u00e1j\u00e9koztat\u00e1snak arra is ki kell terjednie, hogy az Elad\u00f3 a fogyaszt\u00f3i jogvita rendez\u00e9se \u00e9rdek\u00e9ben ig\u00e9nybe veszi-e a b\u00e9k\u00e9ltet\u0151 test\u00fcleti elj\u00e1r\u00e1st. Amennyiben az Elad\u00f3 \u00e9s a Vev\u0151 k\u00f6z\u00f6tt esetlegesen fenn\u00e1ll\u00f3 fogyaszt\u00f3i jogvita a t\u00e1rgyal\u00e1sok sor\u00e1n nem rendez\u0151dik, az al\u00e1bbi jog\u00e9rv\u00e9nyes\u00edt\u00e9si lehet\u0151s\u00e9gek \u00e1llnak nyitva a Vev\u0151 sz\u00e1m\u00e1ra:<\/p>\n<p><strong>Consumer protection procedure<\/strong><\/p>\n<p>You can complain to the consumer authorities. If the Buyer detects a violation of his\/her consumer rights, he\/she has the right to lodge a complaint with the consumer protection authority competent for his\/her place of residence. Once the complaint has been examined, the authority will decide whether to initiate consumer protection proceedings. The consumer protection authorities of first instance are the metropolitan and county government offices competent for the place of residence of the Customer, a list of which can be found here: <a href=\"http:\/\/www.kormanyhivatal.hu\/\">http:\/\/www.kormanyhivatal.hu\/<\/a><\/p>\n<p><strong>Court proceedings<\/strong><\/p>\n<p>The Buyer is entitled to enforce its claims arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.<\/p>\n<p><strong>Conciliation Body procedure<\/strong><\/p>\n<p>T\u00e1j\u00e9koztatjuk, hogy Vev\u0151k\u00e9nt vel\u00fcnk Elad\u00f3kkal szemben fogyaszt\u00f3i panasszal \u00e9lhet. Amennyiben a Fogyaszt\u00f3i panasz\u00e1t elutas\u00edtjuk, \u00fagy jogosult a lak\u00f3helye vagy tart\u00f3zkod\u00e1si helye szerinti illet\u00e9kes B\u00e9k\u00e9ltet\u0151 Test\u00fclethez is fordulni: a b\u00e9k\u00e9ltet\u0151 test\u00fclet elj\u00e1r\u00e1sa megind\u00edt\u00e1s\u00e1nak felt\u00e9tele, hogy a Vev\u0151 az \u00e9rintett Elad\u00f3val k\u00f6zvetlen\u00fcl megk\u00eds\u00e9relje a vit\u00e1s \u00fcgy rendez\u00e9s\u00e9t. Az elj\u00e1r\u00e1sra \u2013 a Vev\u0151 erre ir\u00e1nyul\u00f3 k\u00e9relme alapj\u00e1n \u2013 az illet\u00e9kes test\u00fclet helyett a Vev\u0151 k\u00e9relm\u00e9ben megjel\u00f6lt b\u00e9k\u00e9ltet\u0151 test\u00fclet illet\u00e9kes.<\/p>\n<p>More information on the Conciliation Boards is available here: <a href=\"http:\/\/www.bekeltetes.hu\">http:\/\/www.bekeltetes.hu<\/a><\/p>\n<p>For more information on the local Conciliation Boards, click here:<\/p>\n<p>\u00a0<\/p>\n<figure class=\"wp-block-embed\">\n<div class=\"wp-block-embed__wrapper\">https:\/\/bekeltetes.hu\/index.php?id=testuletek<\/div>\n<\/figure>\n<p><strong>Conciliation body in the country where the company is established<\/strong><\/p>\n<p>Baranya County Conciliation Board<br \/>Address: 7625 P\u00e9cs, Majorossy I. u. 36.<br \/>Phone number: 06-72-507-154<br \/>Fax: 06-72-507-152<br \/>E-mail:\u00a0<a href=\"mailto:abeck@pbkik.hu\">abeck@pbkik.hu<\/a>;\u00a0<a href=\"mailto:mbonyar@pbkik.hu\">mbonyar@pbkik.hu<\/a><\/p>\n<p><strong>Online dispute resolution platform<\/strong><\/p>\n<p>On the website set up by the European Commission, Buyers can register and thus have the possibility to settle their online shopping disputes by filling in an application form, avoiding court proceedings. If you, as a Buyer, wish to complain about a product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.<\/p>\n<p>The online dispute resolution platform is available here: <a href=\"https:\/\/ec.europa.eu\/odr\">https:\/\/ec.europa.eu\/odr<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Quality Assurance and Guarantee<\/strong><\/h4>\n<p><strong>Quality assurance <\/strong><\/p>\n<p>Our winery always strives to ensure consistent and high quality. We place great emphasis on quality control in the production of our products, strictly observing food and production technology regulations. If you have any complaints about the quality of our products, please contact us at <a href=\"https:\/\/mokos.hu\/en\/contact\/\">contact details below<\/a>.<\/p>\n<p>Please note that damage to the package and the product is often caused by reasons beyond our control. Please check the integrity of the package before delivery. If you see any damage, make a report and do not take the parcel. We are not able to accept subsequent complaints about physical damage to the parcel without a report.<\/p>\n<p>We are not able to validate an exchange in the following cases:<br \/>* if the bottle shows deposits of wine stones, colour leaching.<br \/>* if the wine has a colour defect but the wine bottle is open.<br \/>* if the customer claims an external defect after signing a document certifying that the product has been received intact.<\/p>\n<p>Cases where the wine is corked, i.e. the so-called \"corky taste\" is noticeable, are subject to individual assessment, so if you encounter this problem please contact us at\u00a0<a href=\"https:\/\/mokos.hu\/en\/contact\/\">contact details provided\u00a0<\/a>one of the following. In the event of a quality complaint, please keep the bottle and\/or product so that we can investigate the quality complaint properly.<br \/>In the event that the Buyer has opened the wine or Product and returned it with a quality complaint, but we have not been able to clarify the reason for the complaint, we are not obliged to buy back and\/or replace the product. In such a case, we will return the Product to the Buyer at his own expense.<\/p>\n<p><strong>Accessories warranty<\/strong><\/p>\n<p>In the event of defective performance, the Seller may assert a claim for warranty against the Seller in accordance with the provisions of the Civil Code and, in the case of consumer contracts, in accordance with the provisions of Government Decree 373\/2021 (30.VI.).<\/p>\n<p>Fogyaszt\u00f3 k\u00e9rhet kijav\u00edt\u00e1st vagy kicser\u00e9l\u00e9st, kiv\u00e9ve, ha az ezek k\u00f6z\u00fcl v\u00e1lasztott ig\u00e9ny teljes\u00edt\u00e9se lehetetlen vagy az Elad\u00f3 sz\u00e1m\u00e1ra m\u00e1s ig\u00e9nye teljes\u00edt\u00e9s\u00e9hez k\u00e9pest ar\u00e1nytalan t\u00f6bbletk\u00f6lts\u00e9ggel j\u00e1rna. Ha a kijav\u00edt\u00e1st vagy a kicser\u00e9l\u00e9st a Fogyaszt\u00f3 nem k\u00e9rte, illetve nem k\u00e9rhette, \u00fagy ig\u00e9nyelheti az ellenszolg\u00e1ltat\u00e1s ar\u00e1nyos lesz\u00e1ll\u00edt\u00e1s\u00e1t vagy a hib\u00e1t az Elad\u00f3 k\u00f6lts\u00e9g\u00e9re Fogyaszt\u00f3 is kijav\u00edthatja, illetve m\u00e1ssal kijav\u00edttathatja vagy \u2013 v\u00e9gs\u0151 esetben \u2013 a szerz\u0151d\u00e9st\u0151l is el\u00e1llhat. Fogyaszt\u00f3nak nem min\u0151s\u00fcl\u0151 v\u00e1s\u00e1rl\u00f3k eset\u00e9ben a kell\u00e9kszavatoss\u00e1gi jog \u00e9rv\u00e9nyes\u00edt\u00e9si hat\u00e1rideje 1 \u00e9v, amely a teljes\u00edt\u00e9s (\u00e1tad\u00e1s) napj\u00e1n indul. Fogyaszt\u00f3 \u00e9s V\u00e1llalkoz\u00e1s k\u00f6z\u00f6tti \u2013 ing\u00f3 dolognak min\u0151s\u00fcl\u0151 \u00e1ru ad\u00e1sv\u00e9tel\u00e9re ir\u00e1nyul\u00f3 \u2013 szerz\u0151d\u00e9s eset\u00e9n a Fogyaszt\u00f3 kell\u00e9kszavatoss\u00e1gi jogai gyakorl\u00e1sa keret\u00e9ben a hib\u00e1t az Elad\u00f3 k\u00f6lts\u00e9g\u00e9re maga nem jav\u00edthatja ki, illetve m\u00e1ssal sem jav\u00edttathatja ki azt.<\/p>\n<p>The consumer can assert a warranty claim against the Seller, within six months (one year in case of sale of goods) from the date of performance, provided that you prove that the goods or services were provided by the Seller. However, after six months from the date of performance (one year in the case of goods), you will have to prove that the defect you have discovered existed at the time of performance.<\/p>\n<p><strong>Product Warranty<\/strong><\/p>\n<p>In the event of a defect in a movable item (product), you can choose between a warranty claim for accessories or a product warranty claim. As a product warranty claim, you can only request the repair or replacement of the defective product. You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Copyrights<\/strong><\/h4>\n<p>Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), the website is considered a copyright work, and therefore all parts of it are protected by copyright. The Copyright Act (Szjt. Pursuant to Article 16 (1) of the Copyright Act, the unauthorised use of the graphics, software, computer programs or any other application that may be used to modify the website or any part thereof is prohibited. Any material from the website and its database may be reproduced, even with the written consent of the copyright holder, only with reference to the website and with acknowledgement of the source. The copyright holder.<\/p>\n<p>A mokos.hu domain n\u00e9v, valamint a \u201eMokos\u201d n\u00e9vjegy jogi v\u00e9delmet \u00e9lvez, v\u00e9djegyoltalomban r\u00e9szes\u00fcl, felhaszn\u00e1l\u00e1sa \u2013 a hivatkoz\u00e1s kiv\u00e9tel\u00e9vel \u2013 kiz\u00e1r\u00f3lag a K\u00f6rpince Kft. el\u0151zetes \u00e9s kifejezett \u00edr\u00e1sos hozz\u00e1j\u00e1rul\u00e1s\u00e1val lehets\u00e9ges.<\/p>\n<p>Any unauthorised use of the above content on the www.mokos.hu website, as well as of the trademarks indicated above, may result in criminal and civil penalties. In the event of unauthorised use, K\u00f6rpince Kft. may legitimately demand the cessation of the infringement, compensation for the damages caused by the infringement and the return of the enrichment obtained by the use; and - in accordance with the provisions of the Criminal Code. 384-385 of the Criminal Code and in the case of any of the offences under \u00a7\u00a7 388 of the Criminal Code, and in the case of any of the offences under \u00a7\u00a7 388 of the Criminal Code, to bring a criminal charge.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\"><strong>Relevant Legislation<\/strong><\/h4>\n<p><em><u>The Contract shall be governed by the provisions of Hungarian law, and in particular by the following laws:<\/u><\/em><\/p>\n<p>\u00a0<\/p>\n<ol class=\"wp-block-list\" start=\"1997\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\" start=\"1997\">\n<li>Act CLV of 2007 on Consumer Protection<\/li>\n<li>Act CVIII of 2007 on certain aspects of electronic commerce services and information society services<\/li>\n<li>Act V of 2007 on the Civil Code<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p>Government Decree No 151\/2003 (IX.22.) on the compulsory warranty of consumer durables<\/p>\n<p>Government Decree 45\/2014 (II.26.) on the detailed rules of contracts between consumers and businesses<\/p>\n<p>19\/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business<\/p>\n<p>\u00a0<\/p>\n<ol class=\"wp-block-list\" start=\"1999\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\" start=\"1999\">\n<li>Act LXXVI of 2006 on Copyright<\/li>\n<li>Act CXX of 2006 on the Right to Informational Self-Determination and Freedom of Information<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p>REGULATION (EU) No 2018\/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006\/2004 and (EU) 2017\/2394 and Directive 2009\/22\/EC<\/p>\n<p>REGULATION (EU) No 2016\/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95\/46\/EC (General Data Protection Regulation)<\/p>\n<p>Government Decree No 373\/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services<\/p>\n<p>Our Privacy Policy<strong> <a href=\"https:\/\/mokos.hu\/en\/data-management-rules\/\">HERE<\/a><\/strong> reaches.<\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"K\u00e9rj\u00fck, amennyiben V\u00e1s\u00e1rl\u00f3ja, illetve akt\u00edv felhaszn\u00e1l\u00f3ja k\u00edv\u00e1n lenni Web\u00e1ruh\u00e1zunknak, r\u00e9szt k\u00edv\u00e1n venni Rendezv\u00e9nyeinken, Sz\u00e1ll\u00e1shely szolg\u00e1ltat\u00e1st venne ig\u00e9nybe vagy a Mokos Borklub tagja k\u00edv\u00e1n lenni, figyelmesen olvassa el az \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si&hellip;","protected":false},"author":6,"featured_media":0,"parent":4980,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7421","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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